October 19, 2020

Social Security remains committed to providing uninterrupted benefits and vital services the public relies on, especially during the current coronavirus pandemic.  As an important part of the community, I am asking for your help to share important information with your community members and partners in the local area by posting the attached in your office, if you are open to the public, and publishing it on your website and social media.  Please feel free to share it with other community partners who can help inform the local community.  Despite challenges government and businesses face at this time, we want people to know we remain ready and able to help them by phone with most Social Security matters.

 Local community members may speak with a Social Security representative by calling the local Ridge Road Social Security office at 1-800-647-9195 or our National 800 Number at 1-800-772-1213 (1-800-325-0778 TTY).  Our service area ZIP Codes include: 14004, 14006, 14010, 14025 – 27, 14030, 14033 – 35, 14038, 14043, 14047, 14052, 14055, 14057 14059, 14061, 14069, 14075, 14080, 14085, 14091, 14102, 14110 – 12, 14127, 14134, 14139 – 41, 14169 – 70, 14206, 14212, 14218 – 20, 14224 – 25, and 14227.  We provide local office phone numbers for people who live outside of our service area conveniently online with our Social Security Office Locator, at

Although our offices are not providing service for walk-in visitors, we may be able to schedule an appointment for limited, critical issues if we cannot help someone by phone and if they cannot get the information they need or conduct their business online.

 Please encourage your community members to call or take advantage of our secure and convenient online services to:

 Apply for Retirement, Disability, and Medicare benefits,

  • Check the status of an application or appeal,
  • Request a replacement Social Security card (in most areas),
  • Print a benefit verification letter, and
  • Much more.

Most business with SSA can be done online but we know that many people still rely on phone or in-person help.  That’s why we want people to know they can still count on us by phone.

Lastly, we know that getting medical and other documentation can be difficult due to the pandemic.  We continue to extend deadlines wherever possible.

Your voice matters and our community members will listen.  Please let me know if you are able to display the attached poster – in English, and Spanish, as well as Arabic, Chinese, and Vietnamese - for the local community to see, and share this email and the posters with other agencies in the local area.  I appreciate your help and thank you.